Friday 9 January 2009

It's virtual space man, but not as we know it



As I failed yesterday to make my own imposed daily deadline, I feel compelled to put two up today.

So from food we jump virtually to a widely different topic although socially there is common ground. Most people by now have heard of facebook, YouTube, myspace, Bebo, twitter etc. But have you heard of next2friends? Xing? ZYB? Habbo Hotel? slicethepie? gamerDNA? LinkedIn? kickapps?

Well web 2.0 is here and it is here to stay. If the hype and market researchers are to be believed it's going to be a multi-billion dollar industry by 2012.

"Over 800 million people worldwide will be participating in a social network via their mobile phones by 2012, up from 82 million in 2007." eMarketer

"Revenues from social networking, dating and personal content delivery services will increase from $572m in 2007 to more than $5.7bn in 2012, with social networking accounting for 50% of the total by the end of the forecast period." Juniper Research

"Around 812,000 Britons each month, or 1.7% of all UK mobile subscribers, visited a social networking website using their mobile during the first quarter of 2008." Nielsen Media Research

Well mobile phone operators believe it so much they are all putting their budgets where their mouths are, to join the who's who of the social media world at the Social Networking Forum on the 9th and 10th of March in the Olympia Conference Centre, London.

Quite honestly where the speakers are concerned I don't even know where to start, so the best thing for you to do is have a look yourselves. I know the event seems a lot of money to those on a shoe-string budget at the moment, or those people whose accounts departments have clamped down on expenses and are relying on a kitty for the office loo roll, but if you are serious about your company's future, then get your butts down there.

You will learn an awful lot and I would suggest that you pick your talks carefully and with objectives in mind. If your business would benefit from some really well targeted SMS campaigns, and your aim is to get your products and services out to mobiles and handhelds then cherry pick from the mobile forums.

If your aim is some low-cost, specifically targeted, online campaigns then do the same with the social media forum. I believe in a many pronged attack. Often people ask me how you raise brand awareness about your company and my answer is always this. You cannot measure, monitor or get absolute, accurate results on brand awareness and most people are dishonest about their true emotions. You raise brand awareness by executing well researched, targeted, focused campaigns with specific revenue objectives that demonstrate results for your expenditure. Brand awareness comes about as a result of this.

Back to the event though....Pick a mixture of the two forums speakers as whilst social media has a lot more to show, SMS is still the cash cow for many companies and people love their phones. Who do you know under the age of 75 who hasn't got one? Even my Dad had to relent after many years of resistence, when his company forced him to have one for whilst he was attending client meetings. My Mum would you believe it has an iPhone....before me....ahem...cough.. splutter, and just to rub salt into the wounds constantly phones me to ask me questions about how to use it. However, I don't think everything will move over to handhelds. They will never replace the computer just as the laptop is in addition to the desktop.

Phones and laptops, the best way today to reach almost any market (I think if someone develops a mobile with a panic button on it like my great Nan's old landline used to have, they might be on to a winner with the grey pound).

Then if you are a really smart business cookie (ooooh the puns are just rolling off my tongue today), you will also pay attention to what those big fancy companies are forecasting, trends, possible new streams of revenue, how to harness new technology and applications to improve your business processes, procedures and most importantly how effectively you are communicating with your audiences both internally and externally.

I am consistently surprised by how much confusion there is in-house with different brands and product offerings and services, before companies even start communicating outside their own front door with target audiences.

And yes at D4 we practice what we preach, just from the website alone we have started looking at some new ubercool apps to enhance our internal organisation, business offerings and our own marketing and PR strategies.

But for all of those technophobes and laggards out there. Don't misunderstand me. My most important lesson from childhood was to look people in the eye to both gain trust and offer it, and I still like to pick up the phone sometimes instead of a long-winded text or when intonation is required to get across emotion. 80% of all decisions are based on emotion and in a fast-moving world it's best to understand all the ways you can communicate with your audiences so that you don't just capture some of them, but most of them.

Those companies that box clever and use this time to add strings to their bows will be the ones to put two fingers up as other companies get left behind. Whether we like it or not we are in a business war zone where only the strongest and cleverest will survive. You only need look at these denizons of the technology world's profits to see their advice is worth solid gold let alone the price of the ticket.

You can phone +44 (0) 117 321 8303 and or contact the lovely people at D4 to get a 15% discount on +44 (0) 114 223 8183. Visit their website to see the impressive speakers lists.

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